Shipping policy

SHIPPING POLICY

Thank you for shopping with Deluxe Butterfly Scoops. Please read this Shipping Policy carefully before placing your order.

PROCESSING TIMES
All of our products are made to order and personalised.

Orders are typically processed within 1-5 business days before being shipped. Processing times may vary during busy periods, holidays, or due to high demand. If you have ordered a video, your order may take longer to ship. 

Please note that processing time is separate from shipping time.

SHIPPING TIMES
Estimated delivery times after dispatch:

  • United Kingdom: [1–2 business days]

  • United States: [8–12 business days]

  • Canada: [8-12 business days]

  • Australia: [8- 12 business days]

These are estimates only and are not guaranteed.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method. International shipping cost varies based on the total cost of the items ordered. 

INTERNATIONAL SHIPPING
We ship internationally. Please be aware that international orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays caused by customs are outside of our control.

We do however send all US orders with Duties prepaid. 

UK orders are shipped with Royal Mail Tracked 24. International orders are shipped with Royal Mail International Tracked. 

DELAYS
While we aim to deliver orders within the estimated timeframes, delays can occur due to postal services, customs, or other factors beyond our control. We are not responsible for shipping delays once your order has been dispatched.

LOST OR MISSING PARCELS
If your order has not arrived within a reasonable time, please contact us at support@deluxebutterflyscoops.com.

We will assist in investigating the issue with the shipping provider. In some cases, we may offer a replacement or solution at our discretion.

INCORRECT ADDRESSES
It is the customer’s responsibility to ensure that the shipping address is correct at checkout. If you have made a mistake at checkout let us know ASAP. If it hasn't yet shipped we may be able to change it.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the item.

TRACKING
Where available, tracking information will be provided once your order has been dispatched.

CONTACT US
If you have any questions about shipping, please contact us at:
support@deluxebutterflyscoops.com